Resolved -
An incident that may have affected your Command account has been resolved.
Details: We are happy to report the issue impacting desktop Command and Command MC access have now been resolved. Thank you so much for your patience.
Action Needed: please clear browser cache and cookies and reload the Command page to restore access.
For additional information, please see our KW Status page at status.kw.com.
Thank you again for your patience while we worked to restore service.
- The KWRI Tech Team
Jun 24, 09:55 CDT
Monitoring -
We’ve deployed a fix that has restored Command and Command MC access. We are monitoring the fix.
Users should now be able to login without issues after clearing browser cache and cookies.
We are deeply sorry for the disruption and will continue to post updates until it is fully resolved. For the latest information, please see our KW Status Page at status.kw.com.
We truly appreciate your patience while we continue restoring services.
- The KWRI Tech Team
Jun 24, 09:53 CDT
Identified -
We have identified the root cause of the issue and are working to restore services to Command and Command MC as soon as possible.
Please use the Command Mobile App as a partial workaround as we work to get the system back up and running!
For additional information, please see our KW Status page at status.kw.com.
We truly appreciate your patience.
- The KWRI Tech Team
Jun 24, 09:35 CDT
Investigating -
We are currently investigating a service disruption that may be affecting your ability to access to your Command and CommandMC account.
Details: We are aware and investigating a service disruption that is affecting access to the desktop Command environment.
Access to the Command Mobile App is still available and can be used as a workaround until this issue is addressed.
We are deeply sorry for the disruption and will continue to post updates until it is resolved. For the latest information, please see our KW Status Page at status.kw.com.
We appreciate your patience in the meantime.
- The KWRI Tech Team
Jun 24, 09:05 CDT