Guest User Performance Degradation

Incident Report for Keller Cloud

Investigating

We are currently aware of a degradation in performance related to Command Guest User accounts.

Details: Currently, when trying to access the marketing profile from a Guest User Command account, it will result in an infinite loading loop. The expected result is that this section is not available to Guest User accounts and the page will state this.

We are deeply sorry for the disruption and will continue to post updates until it is resolved. For the latest information, please see our KW Status Page at status.kw.com.

We appreciate your patience in the meantime.

- The KWRI Tech Team

Posted Jan 08, 2026 - 10:01 CST

This incident affects: Command Platforms (Command, Connect, Command MC), Legacy (Legacy tools: WinMORE, myKW, KWLS 1.0, Reports), and Command System, CommandMC.